1. Organization
Hubbert Homes is a nonprofit transitional housing and sober living organization. We use SMS text messages, email, phone calls, and online forms to communicate with residents, prospective residents, staff, referral partners, and authorized representatives about housing operations, program participation, support services, resident requests, and related administrative matters.
2. Information We Collect
Depending on your relationship with Hubbert Homes and the forms or services you use, we may collect the following information:
- Contact information, such as name, phone number, email address, and preferred language.
- Program and housing information, such as assigned house, program type, admission date, referral source, and resident status.
- Communication information, such as SMS opt-in status, message delivery logs, email delivery records, timestamps, and responses to messages.
- Resident request information, such as visitor requests, overnight requests, grievance or complaint submissions, work or volunteer requests, chore submissions, room photo submissions, and maintenance or operational concerns.
- Staff operational information, such as availability, role, assigned house, review logs, incident documentation, and internal workflow notes.
- Uploaded files or photos submitted through Hubbert Homes forms, such as chore photos, room photos, receipts, or supporting documentation.
3. How We Use Information
Hubbert Homes uses the information we collect for operational, administrative, housing, and service-coordination purposes, including:
- Sending resident and staff notifications by SMS, email, phone, or portal message.
- Sending reminders about chores, room photos, appointments, meetings, visitor or overnight request decisions, house operations, and program requirements.
- Managing resident requests, grievances, incident follow-up, house rules, and operational workflows.
- Maintaining internal records for housing operations, occupancy, invoicing support, reporting, compliance, and program administration.
- Responding to questions, support requests, or requests to update communication preferences.
4. SMS, Email, and Communications Data
If you provide your phone number or email address to Hubbert Homes, we may use it to send messages related to your housing, program participation, staff role, resident requests, reminders, scheduling, or other operational matters. SMS and email communications may include reminders, updates, approvals, denials, review comments, urgent operational notices, and other non-marketing messages.
5. Third-Party Service Providers
Hubbert Homes may use service providers to help operate communications and administrative systems, such as SMS delivery providers, email providers, website hosting providers, cloud storage providers, form tools, electronic health record or case-management tools, and related technology vendors.
These providers may process information only as needed to provide services to Hubbert Homes. Hubbert Homes does not authorize these providers to use your information for their own marketing purposes.
6. No Sale of Personal Information
Hubbert Homes does not sell personal information. Hubbert Homes does not sell or share SMS consent, SMS opt-in records, or mobile phone numbers for third-party marketing.
7. Consent and Opt-Out
You may receive SMS messages from Hubbert Homes if you provide your mobile number and consent to receive messages, submit a Hubbert Homes form, participate in a Hubbert Homes program, communicate with staff, or otherwise request or agree to receive communications.
You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact Hubbert Homes using the contact information below.
8. Data Security
Hubbert Homes uses reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, misuse, loss, or disclosure. No system is completely secure, and SMS and email may not be appropriate for highly sensitive information.
9. Sensitive Information
Please do not send highly sensitive personal, medical, financial, or legal information by SMS unless specifically instructed by authorized Hubbert Homes staff. Hubbert Homes may direct residents or staff to use secure forms, approved systems, or in-person communication for sensitive matters.
10. Retention
Hubbert Homes retains communications records, consent records, forms, logs, and related operational data for as long as reasonably necessary for program administration, compliance, legal, billing, reporting, dispute resolution, and recordkeeping purposes.
11. Access, Correction, and Communication Preferences
You may contact Hubbert Homes to request that your contact information be updated, to ask questions about your communication preferences, or to request assistance with opting out of SMS or email communications.
12. Changes to This Policy
Hubbert Homes may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.
13. Contact Us
Hubbert Homes
Website: https://www.hubberthomes.com
Email: info@hubberthomes.com
Phone: +1 (510) 244-2105